The address indicated by the Customer cannot be modified once the order has been validated. C.REN or the carrier cannot be held responsible in the event of the inability to deliver due to an inaccurate delivery address (please note that the use of post office boxes is prohibited).
The delivery will be made according to the following methods :
We ship internationally, shipments will be made via La Poste Colissimo.
As from the date of the handing over of the parcel by the C.REN company, the Colissimo service of La Poste (the French postal service) undertakes to deliver the order within 3 to 4 working days throughout mainland France (including Corsica), Monaco and Andorra. Delivery is subject to the signature of the recipient. If the recipient is absent, the postal employee will leave a notice of attempted delivery in the letterbox of the customer, notifying him or her that he or she has 15 days to collect the parcel from the post office.
All the pieces are made-to-order, please consider that delivery time can be estimated by adding the time required for manufacturing (about 1 week) to the time required for delivery.
Standard delivery in Metropolitan France (including Corsica), Monaco and Andorra : 3 to 4 working days*
Standard delivery within the European Union : 4 to 7 working days*
Express delivery to the rest of the world : 5 to 10 working days*
The Customer can track the progress of the delivery on the La Poste website by using the tracking number that will be sent by email.
*as from the date on which C.REN hands over the parcel to the carrier.
In the event of a delay in delivery which is more than eight working days after the delivery date indicated at the time of the order, the Customer may request the cancellation of the sales contract and receive a full refund. This request can be made by email to the following address : firstname.lastname@example.org.
The delivery cost amount is indicated in the shopping cart section and must be approved by the Customer before each order is validated.
All our dispatches to the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, The Netherlands, Denmark, Poland, Spain, Portugal, Estonia, the Czech Republic, Finland, Romania, France, Monaco, the United Kingdom, Greece, Hungary, Austria, Slovenia, Slovakia, Ireland, Sweden and Italy) exclude tax.
All our dispatches outside the European Union, including Switzerland & Norway, exclude tax. The taxes are due upon receipt of the parcel, according to the applicable laws in the destination country. Any customs duties and levies shall be borne by the Buyer.
Delivery costs are determined as follows :
Delivery in France : 5 euros
Delivery in European Union : 12 euros
Delivery to the United States and Canada : 25 euros
Delivery in Asia : 40 euros
To return an item, simply send it to the following address :
113, rue du Temple
75003 Paris – France
Returned items must be in their original condition and complete (packaging, accessories, instructions etc.) so that they are fit for resale as new products, accompanied by the sales invoice and duly completed return form. Damaged, soiled or incomplete Products will not be accepted.
The costs of the return will be borne by the customer.
We advise you to use the following courier services : DHL, FedEx or UPS.
After receipt and verification of the products, the refund will be made no later than fourteen (14) days from receipt of the returned Product(s). You will be informed of the refund by e-mail.
You will be reimbursed only for the price of the Product(s) purchased, the delivery charges and the return costs remain your responsibility.
No refund will be made if the product is non-compliant.
The product must be in its original state and complete (packaging, accessories, instructions…) allowing its release back onto the market in new condition.
If you wish to make an exchange, you must request a refund and place a new order.
My parcel came damaged. What should I do ?
All the products given to the carrier by the C.REN company are and remain in an excellent state.
In the event of delivery of damaged or incomplete goods, the Buyer should refuse the delivery and state his or her reasons on the delivery slip.
The Buyer must then inform C.REN by e-mail to email@example.com, requesting a new delivery that fits the order, with dispatch costs to be borne by C.REN, or the cancellation of the order and a refund.
I received a defective article. What should I do ?
We attach particular importance to the quality of our products and we are very attentive to the opinions of our customers. If you consider the article received to be obviously defective, please inform C.REN by e-mail to firstname.lastname@example.org.
Our customer service team will then explain the return process to you.
Returns must be made to the following address :
113, rue du Temple
75003 Paris – France
Please include the duly completed return slip which you will find in your parcel, specifying return code “G: defective article”.
The “return” dispatch expenses are borne by the Buyer. However, if the article is indeed found to be defective, you can send the carrier’s invoice by e-mail to email@example.com in order to obtain a refund of the dispatch costs.
As soon as your return is received, we will send the article concerned to our quality control service, which will be charged with determining why this has happened. If it is indeed a manufacturing defect, we will offer you an exchange or, as you prefer, a refund for your item.
An item is missing from my parcel. What do I do ?
We invite you to contact the C.REN customer service as soon as possible by e-mail to firstname.lastname@example.org.
For any other questions, please contact the C.REN customer service by e-mail to email@example.com.