December 10, 2018
ARTICLE 1 : SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reserve, to all sales made by C.REN, whose registered office is located at 113, rue du Temple – 75003 Paris – France (hereinafter referred to as “C.REN”), to any natural or legal person wishing to acquire the products offered for sale by C.REN on its website https://www.c-ren.com (hereinafter referred to as the “Customer”).
These terms and conditions of sale are intended to define the contractual relationship between C.REN and the Customer, as well as the conditions which apply to any purchase made through the C.REN commercial website.
The Customer acknowledges having the necessary capability to contract and acquire the Products offered on the https://www.c-ren.com website.
C.REN reserves the right to modify these general terms and conditions of sale from time to time to reflect changes in legislation. These modifications will be applicable as soon as they are published online. The version that applies to the Customer’s purchase is the current version on the website on the date the order is placed.
Unless there is proof to the contrary, the data recorded in C.REN’s computer system shall constitute proof of all transactions entered into with the Customer.
ARTICLE 2 : PRE-CONTRACTUAL INFORMATION
ARTICLE 3 : ORDERS
3.1 Information about ordering
The contractual information is provided in French and is confirmed at the latest when the Customer validates the order.
Some offers may be specifically announced as being available for a short time only. Because all the pieces are made to order, inventories are limited, if the inventory has been sold out, this will be announced at the time of placing the order.
Products are offered within the limits of available inventory, as specified at the time of placing the order. Because all the pieces are made-to-order, inventories are limited, an announcement will be made if the inventory has been sold out. However, if there is an error concerning the availability of the item, C.REN shall undertake to reimburse the Customer. Some offers may be made for a short time and will be the subject of a specific announcement. Because all the pieces are made to order, the inventory is already limited, the notification that the inventory is sold out will be made at the time the time of placing the order.
The Products offered are those which appear in the catalog published on the website and which have been subject to quality control. C.REN shall endeavor to present all the features of the products by means of photographs and a fact sheet based on the data supplied by the manufacturer. C.REN undertakes to do its best to describe the products with the greatest possible accuracy, however C.REN cannot be held liable for any errors or omissions in this presentation. The main features of the Products, including the specifications, illustrations and indications of the size or capacity of the Products are presented on the website.
The Customer is obliged to review this description before placing an order. The choice and purchase of a Product is the Customer’s sole responsibility. The Customer is responsible for referring to the description of each Product in order to be aware of its characteristics and essential features.
The Customer acknowledges that the photographs on the website cannot perfectly represent the appearance of the Product. The actual visual impression may differ slightly from the photograph, particularly with regard to color. The Customer acknowledges that C.REN cannot be held liable on this basis.
The sale will be considered to be final only after C.REN has sent the Customer an email confirming acceptance of the order – and after C.REN has received the full price.
Under no circumstances may an order be placed by professional sellers, alone or in groups, to meet the needs of their commercial activities, regardless of how they market their products. The Customer acknowledges and accepts that C.REN reserves the right to refuse an order that has obviously been validated by a professional seller, with regard to the number of products ordered in a single order and with regard to the number of individual orders placed for the same product in comparison with the usual quantity ordered by the average consumer.
3.2 Order confirmation
The Customer has the opportunity to check the details and the total price of the order and to correct any errors before confirming acceptance. The Customer is responsible for verifying the accuracy of the order and for immediately reporting any errors.
The Customer must:
- Validate his/her orders in the shopping cart after checking it;
- Log in to his/her Customer account if he/she has one. Otherwise, the Customer may either create a personal Customer account ;
- Indicate or confirm the billing and delivery address;
- Confirm his/her order and payment amount;
- Validate payment.
Any order placed on the website constitutes the establishment of a contract entered into remotely between the Customer and C.REN.
C.REN reserves the right to cancel or refuse any of the Customer’s orders when there is a dispute over payment for a previous order.
The Customer can track the progress of his order on the website.
C.REN will send the following information in an initial email : registration, order confirmation, invoice and delivery time of the order.
C.REN will send the carrier’s registered delivery number in a second email so the Customer can track the delivery.
ARTICLE 4 : RATES
We ship internationally.
4.1 For delivery in Europe
The prices in euros are displayed excluding tax and the cost of shipping.
4.2 The rest of the world
The prices are displayed in euros, excluding tax. If the products are delivered to a country outside of Europe that is associated with the euro currency, customs taxes and formalities are the exclusive responsibility of the Customer, unless otherwise specified.
The Customer therefore undertakes to check to see whether it is possible to import the ordered products to the country of delivery. Delivery is made on a DDU (Delivery Duty Unpaid) basis. The recipient will be obliged to pay all import or local taxes on the order.
ARTICLE 5 : PAYMENT TERMS AND SECURITY
Payments will be secured by the STRIPE payment system. Information on this system is available at https://stripe.com/. All information exchanged for processing payment is encrypted using SSL (Secure Socket Layer) protocol. This data cannot be detected, intercepted or used by third parties. This data is not stored on C.REN’s computer systems.
The price is payable in full, in cash, on the day the Customer places the order, by secure payment according to the following methods: by bank card (including Visa, Mastercard, American Express as well as by the other bank cards indicated on the website) or via PayPal.
PayPal is PCI DSS (Payment Card Industry Data Security Standard) certified by Visa and MasterCard.
The Customer’s account will only be debited when payment for the order has been validated.
ARTICLE 6 : TERMS OF DELIVERY
Delivery is available in the following countries : Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, USA, Vietnam.
Except in special cases or the unavailability of one or more Products, the ordered Products will be delivered as a single delivery.
The address indicated by the Customer cannot be modified once the order has been validated. C.REN or the carrier cannot be held responsible in the event of the inability to deliver due to an inaccurate delivery address (please note that the use of post office boxes is prohibited).
The delivery will be made according to the following methods:
- For deliveries in France and the rest of the world, shipments will be made via La Poste Colissimo.
The package will be delivered to the recipient’s mailbox or against signature if the package weighs more than 5kg. If the package does not fit in the recipient’s mailbox, a delivery note will be left in the mailbox indicating the address of the post office where the Customer can collect the package. The Customer will have a period of 15 consecutive days to recover the package. After this period, the package will be returned to C.REN.
The Customer can track the progress of the delivery on the La Poste website by using the tracking number that will be sent by email.
In the event of a delay in delivery which is more than eight working days after the delivery date indicated at the time of the order, the Customer may request the cancellation of the sales contract and receive a full refund. This request can be made by email to the following address : firstname.lastname@example.org.
Delivery costs are determined as follows :
Delivery in France : 5 euros
Delivery in Europe outside of France : 12 euros
Delivery to the United States and Canada : 25 euros
Delivery to the rest of the world : 40 euros
The delivery cost amount is indicated in the shopping cart section and must be approved by the Customer before each order is validated.
ARTICLE 7 : TRANSFER OF OWNERSHIP
The transfer of ownership of the Products from C.REN to the Customer shall be made at the time of delivery. This constitutes the transfer of physical possession or control of the Product to the Customer.
The transfer of the risks of loss and damage regarding the Products shall be made at the same time, that is, when the Customer physically takes possession of the Products. Therefore, the Products shall be transported at the risk and peril of C.REN.
ARTICLE 8 : RIGHT OF WITHDRAWAL
In accordance with the provisions of Articles L221-18 and following of the French Consumer Code, the Customer has a period of fourteen (14) days to withdraw from the purchase, without having to justify any reason.
The fourteen (14) day period begins:
- on the day on which the Customer or a third party designated by the Customer, who is not the carrier, has received the ordered item,
- or, in the case of orders for several items delivered separately, on the day on which the Customer or a third party designated by the Customer, who is not the carrier, has received the last item.
- The Customer must notify the Company by sending a clearly worded statement by :
- email to : email@example.com
- regular mail to C.REN – 113, rue du Temple 75003 Paris – France
The Customer then has a period of fourteen (14) days from the notification of withdrawal to return the products at his/her own expense to the following address : C.REN – 113, rue du Temple, 75003 Paris – France.
The products must be returned in their original and complete condition (packaging, accessories, instructions, etc.) in order to allow them to be remarketed in new condition and accompanied by the purchase invoice. Damaged, dirty or incomplete Products will not be accepted.
C.REN recommends that Customers wishing to exercise their right of withdrawal use the following carriers: DHL, FedEx or UPS.
ARTICLE 9 : REIMBURSEMENT
If the right of withdrawal is exercised under the above conditions, C.REN shall reimburse only the price of the purchased Product(s). The Customer shall bear the costs of delivery and the return costs.
After verification of the Products, C.REN shall reimburse the Customer for all sums paid, without delivery costs, without undue delay and at the latest within fourteen (14) days after receipt of the Product(s) returned by the Customer.
No refunds will be made to Customers who have not exercised their right of withdrawal under the conditions provided for in this article.
ARTICLE 10 : CUSTOMER SERVICE AND CLAIMS
In the event of a claim, the Buyer may first contact C.REN customer service by email at : firstname.lastname@example.org.
ARTICLE 11 : LIABILITY AND GUARANTEE
The Products sold on the https://www.c-ren.com website comply with the current regulations in France and are intended for non-professional use.
In accordance with the legal provisions and independently of the right of withdrawal, the Products provided by C.REN automatically entitle the Customer, without additional payment, to:
- the legal guarantee of conformity of goods for Products that appear defective, damaged or do not match the order;
- the legal guarantee against hidden flaws arising from defects in material, design or manufacture which affect the delivered products and render them unfit for use, under the conditions and in accordance with the procedures listed below.
Within the framework of the legal guarantee of conformity, the Customer:
- Has a period of two years from the delivery of the item to take action against C.REN;
- Can choose between having the ordered Product repaired or replaced, subject to the cost conditions provided by Article L 217-9 of the French Consumer Code;
- If the ordered Product cannot be repaired or replaced, the Customer may request a refund of the amount paid for the order;
- Is exempted from reporting the proof of the existence of the lack of conformity of the Product during the first six months following the delivery of the Product. As of March 18, 2016, this period has been extended to 24 months, except for second-hand goods.
The legal guarantee of conformity applies independently of the commercial guarantee which may also cover the Product.
The Customer may decide to exercise the guarantee against hidden defects in the Product in accordance with Article 1641 of the French Civil Code. In this case, the Customer may choose between cancelling of the sale or a reduction of the sale price in accordance with Article 1644 of the French Civil Code.
In order to assert his/her rights, the Customer must inform C.REN in writing of the non-conformity of the Products by sending an email to : email@example.com or by sending a registered letter with proof of receipt to C.REN to the following address :
113, rue du Temple
75003 Paris – France
C.REN will pay the return shipping costs.
C.REN will refund, replace or have the non-conforming Products or parts repaired under warranty.
Shipping costs will be reimbursed on the basis of the invoiced shipping rate and return costs will be reimbursed upon submission of proof of purchase.
The refund will be credited to the Customer’s bank account or sent to the Customer by bank check.
C.REN shall not be held liable in the following cases:
- non-compliance with the laws of the country to which the products have been delivered, which it is the Customer’s responsibility to verify,
- in case of misuse, professional use, negligence or lack of maintenance on the part of the Customer, as well as in the case of normal wear and tear of the Product, accident or force majeure.
In any event, C.REN’s warranty is limited to the replacement or refund of non-conforming or defective Products.
ARTICLE 12 : LIABILITY AND FORCE MAJEURE
In the online sales process, C.REN shall be bound only by an obligation of means. C.REN cannot be held liable for any damage resulting from the use of the Internet network such as loss of data, hacking, viruses, service interruption or other unintended problems.
However, concerning the non-performance or the improper performance of the contract, C.REN can exempt itself from all or part of its liability by providing proof that the damage is attributable to the consumer, to the unforeseeable and unavoidable act of a third party to the contract, or to a case of force majeure. Force majeure takes into account unavoidable facts or circumstances external to the parties, despite all reasonable efforts to prevent them. Cases of force majeure also include blockages of means of transport or supply, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks, including all networks accessible via the Internet, or difficulties specific to telecommunications networks external to the parties.
The party affected by force majeure shall notify the other party within five working days following the date on which the party became aware of it. The two parties shall then agree on the conditions under which the performance of the contract may be continued.
ARTICLE 13 : INTELLECTUAL PROPERTY
The content of the https://www.c-ren.com website is the property of C.REN and its partners and is protected by French and international intellectual property laws.
Any reproduction in whole or in part of this content is strictly prohibited and may constitute an infringement of copyright. No person is authorized to reproduce, exploit, broadcast or use the visual or audio elements, or part of the elements, of the site for any purpose whatsoever. Simple or hypertext links are strictly prohibited, except with the express written consent of C.REN.
C.REN also retains ownership of all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes made (even at the Customer’s request) for the purpose of providing the Services to the Customer. The Customer agrees not to reproduce or use these studies, drawings, models and prototypes without the express prior written authorization of C.REN, which may be contingent upon financial compensation.
Consequently, any copy and use of the C.REN trademark or any parasitic use of the website will be automatically prosecuted and punished.
ARTICLE 14 : PERSONAL DATA AND COOKIES
ARTICLE 15 : APPLICABLE LAW
These online General Terms and Conditions of Sale are governed by and subject to French law. These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 16 : LEGAL INFORMATION
C.REN is a micro-enterprise, whose registered office is located at 113, rue du Temple – 75003 Paris – France, registered in the Paris Trade and Companies Register under number 842 723 538. SIRET number : 842 723 538 00018.